We are looking for people with the following backgrounds. If you fit one of these descriptions, please send us a resume!

Senior Support Technician

Overview

We are looking for a Senior Support Technician

Qualifications

5 or more years of experience in the following:

  • Providing Help desk support, complex personal computer and server problem analysis and resolution
  • Network configuration and troubleshooting
  • Personal computer configuration, computer installation, and troubleshooting
  • Microsoft operating system support for end-user computer hardware, software and applications (e.g. Microsoft Windows 2003, 2007, and 2010)
  • Microsoft Server 2003 and 2008 installation and support
  • Microsoft IIS and related web-based system installation and support
  • Help desk support and troubleshooting
  • Microsoft Server 2003 and 2008 as well as web accelerator network engineering
  • Microsoft Office Suite

Functions and Tasks

Following are some of the required duties of the successful candidate:

  • Maintain production system facility and network connectivity
  • Maintain backup/disaster recovery facility
  • Computer installation and configuration
  • Network configuration and troubleshooting
  • Personal computer and server problem analysis
  • Help desk support and troubleshooting
  • Performing system backups
  • Installing operating system updates
  • Focus on personal computer configuration, network configuration, problem analysis, troubleshooting, and problem resolution
  • Obtain assistance from other technical resources (e.g. database managers, programmers, network technicians, etc.) to meet the project requirements.
  • Additional duties may vary depending on current system status, but may include:

    Assisting and training State technical staff in problem resolution, computer installation, performing routine and preventative maintenance and researching, recommending, and executing modifications to the technical environment in support of State information systems

    May be responsible for installation, replacement or troubleshooting of equipment located in local agencies throughout the State of Maryland and Delaware

    May be responsible for performing daily system log reviews, ensuring backups are successful, ensuring operating system updates are installed, and performing other related tasks


GSA 8(a) STARS II
GSA IT Schedule 70
MD CATS+ Master Contractor
Maryland DOT Certified MBE/DBE